The Google or Outlook sign-in button fails — what do I check?

Work through these in order:

1. 1Connecting a whole team rather than your own inbox? Skip the sign-in buttons: Connect → Your whole team hands your IT admin one approval and nobody signs in. The steps below are for the per-person buttons.
2. 2If the button is greyed out and marked Unavailable, that provider is not enabled on this deployment — it is on us, not your browser. Email hello@montyai.co and we will say when it lands.
3. 3For Google: check whether your company admin restricts third-party OAuth apps. Your Google Workspace admin may need to approve Monty before consent succeeds; that's a one-time approval on their side.
4. 4Make sure your browser isn't blocking cookies or redirects. Signing in with Google sends you to Google in the same tab and back again; when you're connecting a mailbox, the consent screen opens in the same tab or a new one depending on where you connect from, so allow pop-ups for montyai.co if nothing appears.
5. 5Retry once, in case the provider was briefly unavailable.
6. 6Still stuck, or seeing a plain-text error page instead of the provider's consent screen? That's on us — email hello@montyai.co with a screenshot and the time it happened, and we'll trace it.