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How can we help?

Answers, setup guides, and a direct line to our team. Search below or browse by topic.

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Standard

All paid plans

Response time

Within 1 business day

  • Email support
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Early access

Priority

Founding cohort

Response time

Priority response

  • Email straight to the founder (hello@montyai.co)
  • 1-on-1 setup call
  • Your feedback shapes the roadmap
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Common questions

Setup takes about ten minutes end to end, and your workspace starts in Review Mode — nothing sends until you approve it.

  1. 1Sign in and answer Monty's short setup conversation: what you sell and to whom, what makes a lead worth a meeting, and anything Monty should never say.
  2. 2Connect your mailbox from Settings → Integrations → Connect mailbox. It's a standard Google consent screen — no password is ever shared with us.
  3. 3Watch your Inbox: once your mailbox is linked and we've switched your workspace on, Monty starts drafting replies to incoming leads under “Drafts to approve”. We confirm that with you during onboarding.
Settings → Integrations, with the Connect button beside the Mailboxes section marked as step 2
Settings → Integrations — step 2 connects your mailbox from here.

Only if you explicitly turn that on. Every workspace starts in Review Mode: Monty drafts, you approve, then it sends — nothing leaves without your click. Autopilot is opt-in per workspace and runs strictly inside the rules you set: sending hours, follow-up cadence, and guardrails on what can be said and to whom. You can flip back to Review Mode at any time and it applies instantly.

Yes — the short version: OAuth-scoped access only (we never see or store your mailbox password), TLS in transit and encrypted storage on our managed database, with mailbox credentials and OAuth tokens encrypted again under a separate key we keep in a secrets vault. Every workspace is isolated by a tenant key enforced on every API request, backed by row-level security policies in the database, and sensitive actions are audit-logged. Monty uses vetted AI providers as processors to generate drafts; under our API terms your data is not used to train their models, and what Monty learns from your inbox improves your workspace only. A current security overview document is available on request from hello@montyai.co.

Credits are the unit of Monty's work: a draft costs 1 credit, a reply or an autopilot send costs 2, and a full research pass on a lead costs 4. Qualifying and scoring a lead costs nothing, and teammates are included in your plan rather than billed per seat. Reviewing, editing, and approving drafts is free too — you're never charged to check Monty's work (asking Monty to rewrite a draft for you does use credits). The Credits page shows a running itemized breakdown so month-end is never a surprise.

Settings → Credits, showing balance, usage breakdown and spend controls
Settings → Credits — balance, burn rate and where the credits went.

Still need a hand?

Reach our team directly. We typically reply within one business day — early-access customers get priority response from the founding team.