Monty

Terms of Service

Last updated: September 2026

Please read these Terms carefully before using Monty. They govern your access to and use of the platform and contain important information about your legal rights, limitations, and obligations.

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Monty platform, website, and related services (collectively, the “Service”) provided by HelloQuartz Ltd, trading as Monty (“we”, “our”, or “us”). HelloQuartz Ltd is registered in England and Wales, company number 16465861. By creating an account, clicking “I agree”, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and “you” refers to that organisation.

2. Description of Service

Monty is an AI-powered sales development platform. The Service includes:

  • AI-generated email drafts personalised to your brand voice and target audience
  • Gmail and Microsoft Outlook/Exchange inbox integration for reading and sending emails
  • Lead and contact management including AI enrichment and scoring
  • Voice profile learning that adapts to your writing style over time
  • Campaign creation, scheduling, and execution (manual or autonomous)
  • Email deliverability tools including contact verification, send limits, and mailbox warmup
  • CRM integrations including HubSpot, Pipedrive, and Salesforce
  • A knowledge base for business context (company positioning, playbooks, FAQs)
  • The Monty Copilot AI assistant
  • A credit-based billing system
  • Analytics, audit trails, and observability dashboards

3. Eligibility

You must be at least 18 years old and capable of entering a legally binding contract to use the Service. The Service is intended for business-to-business use only. Consumer use is not permitted.

4. Account Registration & Security

You must provide accurate and complete information when registering. You are responsible for:

  • Maintaining the confidentiality of your login credentials and OAuth tokens
  • All activity that occurs under your account, whether authorised or not
  • Notifying us immediately at hello@montyai.co if you suspect unauthorised access
  • Ensuring all users you add to your workspace accept these Terms

5. Subscription, Credits & Payment

5.1 Subscription Plans

We offer one plan, Identity, for one user. It is billed monthly in advance via Stripe and includes 20,000 credits per month.

A subscription that started on another plan, or on annual billing, keeps the credit allocation and billing cycle it started with for as long as it continues:

  • Operator: 60,000 credits/month
  • Professional: 200,000 credits/month

5.2 Credit System

Credits are consumed per AI action before the action is executed. Standard credit costs are:

  • Email draft: 1 credit
  • Auto-send email (Autopilot): 1 credit
  • Reply composition: 3 credits
  • Booking confirmation: 1 credit
  • Lead profile refresh: 1 credit
  • Campaign strategy: 2 credits
  • Campaign authoring: 2 credits
  • Template generation: 1 credit
  • Voice profile extraction: 1 credit
  • Analytics insight refresh: 1 credit
  • Lead enrichment: not currently offered

Unused plan credits carry over to the next billing period while your subscription is active. If you exhaust your credits, actions requiring credits will be blocked until your balance is replenished.

5.3 Credit Top-Ups

You may purchase additional credits at any time via a one-time Stripe checkout. Top-up credits are non-expiring unless your account is terminated.

5.4 Payment Terms

  • All fees are exclusive of applicable taxes unless stated otherwise
  • Outside the money-back guarantee in Section 5.5, fees are non-refundable except as required by law or as expressly stated elsewhere in these Terms
  • We may change pricing with 30 days' prior notice; continued use after notice constitutes acceptance
  • Failed payments start the retry, grace and suspension sequence set out in Section 23 — not immediate suspension
  • Credit ledger entries are append-only and maintained as an audit record

5.5 30-day money-back guarantee

If Monty is not working for you, cancel within 30 days of your first payment and we will refund that payment in full — however much of the Service you used in that time. There is no usage deduction and no pro-rating.

The window runs from the moment your first subscription payment settles. It does not start at signup, and it does not restart on renewal. It closes exactly 30 days later, to the second, and the exact closing time is shown to you in the Billing area. The guarantee applies once per workspace and covers that first subscription payment only; credit top-ups bought separately are not covered. The refund is of the first subscription payment and, where one was paid before 2026-09-21, the onboarding fee.

We will ask what went wrong. You do not have to answer, and your answer does not change the refund — it is not a condition, a step, or something we process the refund after receiving.

Claiming the guarantee ends the subscription immediately rather than at the end of the paid period. Sending stops, no further AI work is charged to you, any remaining credit balances are zeroed, and we disconnect the mailboxes you connected. Your workspace stays open in read-only mode so you can export your data, on the schedule in Section 23.4.

5.6 Founding member programme

The programme is closed to new members from 2026-09-21. Everything in this Section continues to apply to founding subscriptions that started before that date, and nothing below is altered for them. From that date the onboarding fee it waived is no longer charged to anyone, so there is nothing left for a seat to waive.

The first 5 customers to subscribe while the programme is open may take a founding seat. A founding seat is charged at the applicable list price; it is not a discount. The programme is limited by count, not by date: once 5 founding subscriptions have been taken it closes, and a founding subscription that later ends does not reopen it.

What a founding seat includes. The onboarding fee that Section 5.4 charged until 2026-09-21 is waived. The list price shown to you when you subscribed is locked for 12 months from the date of your first founding payment: no price change reaches your subscription in that time. After it we may change your price only on at least 60 days' written notice, in place of the general notice period in Section 5.4, and you may cancel at any time before the change takes effect under Section 23 without further charge. Changing plan during the lock keeps the lock on the new plan's list price for the remainder of the term.

What we ask in return. By taking a founding seat you agree to:

  • A named case study. Permit us to publish a case study naming your company and the individual you nominate, with real results drawn from your workspace and the period they cover. You approve the final text before publication, and we will not publish a version you have not approved.
  • Reference calls. If you are satisfied with the Service, take up to 2 short calls with prospective customers of ours who ask to speak to an existing customer, at times agreed between us. Whether you are satisfied is for you to judge. No payment, credit or other benefit is offered for a reference call beyond what the founding seat already includes.

A customer who did not take part subscribed at list price on otherwise identical terms, and paid the onboarding fee then in force. If you took a founding seat and then decline the case study without good reason, we may charge the onboarding fee that was waived, at the amount in force when you subscribed, from the next billing period, with 60 days' notice. We will not do so for a reference call not given, since that obligation is conditional on your own judgement.

Earlier founding subscriptions. Founding subscriptions that started before 2026-09-16 were offered on a different basis: a founding rate below list price, held for as long as the subscription continues without interruption. That promise stands for those subscriptions and is not altered by this Section; the waiver, lock and notice provisions above apply only to founding subscriptions that start on or after that date.

The programme changed the onboarding fee and the notice you receive on a price change, and nothing else. It does not apply to credit top-ups or add-ons, and it does not alter the money-back guarantee in Section 5.5, which applies to founding subscriptions in the same way as to any other.

6. Connected Email Accounts

By connecting a Gmail or Microsoft Outlook mailbox, you:

  • Grant Monty OAuth access to read inbound emails, compose and send outbound emails, and retrieve bounce/delivery reports on your behalf
  • Confirm you are authorised to grant such access to the mailbox you are connecting
  • Acknowledge that Monty will send emails from your email address to recipients you or your campaigns target
  • Accept responsibility for all emails sent through your connected mailbox via the Service

Our use of data obtained through Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. You may revoke access at any time through your email provider's account settings or the Monty mailbox dashboard.

7. Email Compliance (Critical)

You are solely and entirely responsible for ensuring all outreach emails generated and sent through the Service comply with all applicable laws in your jurisdiction and the jurisdictions of your recipients. This includes but is not limited to:

  • CAN-SPAM Act (USA): Must include physical postal address, clear opt-out mechanism, and accurate headers
  • CASL (Canada): Requires express or implied consent before sending commercial electronic messages
  • GDPR (EU/EEA): Requires a valid lawful basis for processing recipient data; legitimate interest assessments may be required
  • PECR (UK): Rules on unsolicited marketing communications
  • Any other anti-spam, marketing, or data protection law applicable to your industry or geography

You must:

  • Have a legitimate basis for contacting each recipient
  • Honour all opt-out and unsubscribe requests promptly (typically within 10 business days under CAN-SPAM)
  • Not use purchased, harvested, or rented email lists that recipients have not opted into
  • Include required disclosures (sender identity, postal address, unsubscribe link) in your email templates
  • Not misrepresent your identity or the purpose of your outreach

Monty AI provides tools to help you operate responsibly (email validation, send limits, bounce monitoring, human review workflows) but is not liable for any legal consequences arising from your email-sending activity. Violation of email laws may also constitute a violation of these Terms and grounds for immediate account termination.

8. Email Tracking Disclosure

Emails sent via Monty contain open-tracking pixels (invisible 1×1 images) and click-tracking URL redirects. These mechanisms collect the recipient's IP address, device user-agent, and event timestamps. By using the email-sending features, you confirm that:

  • You have assessed and accept legal responsibility for using tracking in emails sent to your recipients
  • You will include appropriate disclosures in your emails where required by law (e.g., under GDPR or PECR)
  • You will not use tracking data to discriminate against, harass, or harm any individual

9. AI-Generated Content

Email drafts, lead summaries, subject lines, replies, and other content produced by Monty's AI are generated automatically and may not always be accurate, appropriate, complete, or legally compliant. You acknowledge that:

  • You are solely responsible for reviewing and approving all AI-generated content before it is sent
  • AI-generated content does not constitute legal, financial, tax, medical, or professional advice
  • Monty AI is not liable for the content, accuracy, or legal compliance of emails sent from your account
  • We strongly recommend keeping the human-in-the-loop (“Assisted Mode”) approval workflow active, especially during initial usage
  • You own the final approved content you send; Monty AI makes no copyright claims over AI-generated output

10. Autonomous Mode & Scheduled Execution

Monty can operate in an autonomous mode where campaigns execute and emails are sent without per-message human approval. By enabling Autonomous Mode, you:

  • Explicitly consent to the Service sending emails on your behalf without real-time review
  • Accept full responsibility for all emails sent in autonomous mode
  • Acknowledge that autonomous send limits, warmup schedules, and bounce-rate guards are active but cannot guarantee zero errors
  • Understand that credits will be deducted automatically for each autonomous action

You may switch between Autonomous and Assisted mode at any time from your dashboard. A global kill switch is available to immediately halt all outbound activity.

11. Lead Enrichment & Third-Party Data

When you trigger lead enrichment, Monty sends identifying information (name, email, or LinkedIn URL) to third-party data providers and receives professional profile data in return. You confirm that:

  • You have a lawful basis for processing enrichment data about the individuals you look up
  • You will use enrichment data only for legitimate B2B outreach and not for any unlawful purpose
  • You accept those providers' terms of service and data accuracy disclaimers (enrichment data is not guaranteed to be current or complete)

Current enrichment and verification providers are listed in the Privacy Policy. You consent to these data transfers by using the enrichment features.

12. Voice Profile & Learning

Voice learning is off until you switch it on. When it is on, Monty learns how you write from four things: the voice profile and examples you supply, the edits you make to AI-generated drafts, the reasons you give when you reject a draft, and — where you have connected a mailbox — the emails in its sent folder. A draft you approve without changing anything is also kept as an example of writing you were willing to send. If you upload an export of your own mail, only the messages sent from your own addresses are kept; everything else in the file is discarded without being stored, and we tell you how much was discarded.

You grant us a non-exclusive licence to use those samples and corrections solely to train your own voice profile within the Service. This data is not shared with other clients and is not used to train shared AI models. You may switch voice learning off or request deletion of your voice profile, writing samples and correction history at any time; switching it off stops the profile being used immediately and then deletes what was learned.

13. Knowledge Base

You may upload documents to the Monty knowledge base. You warrant that you own or have the right to use all content you upload, and that it does not infringe any third-party intellectual property rights. We process uploaded documents solely to provide retrieval-augmented generation (RAG) functionality for your account. You retain ownership of all content you upload.

14. CRM Integrations

CRM integrations (HubSpot, Pipedrive, Salesforce) enable bidirectional data sync between Monty and your CRM. You are responsible for ensuring this data exchange complies with your data processing agreements and privacy obligations to the contacts stored in your CRM. Monty operates as a data processor for CRM-sourced data; you remain the data controller.

15. Acceptable Use

You agree not to use the Service to:

  • Send spam, bulk unsolicited messages, or communications that violate any applicable law
  • Harass, threaten, defame, or harm any individual or organisation
  • Impersonate any person, business, or entity
  • Scrape, reverse-engineer, disassemble, or decompile any part of the Service
  • Upload malware, viruses, or any malicious or harmful code
  • Circumvent rate limits, credit controls, usage caps, or security measures
  • Use the Service in any manner that could damage our systems, infrastructure, or reputation
  • Resell, sublicense, or white-label the Service without written permission
  • Use the Service for any unlawful purpose or to facilitate unlawful activity
  • Automate account creation, credential stuffing, or any form of platform abuse

We reserve the right to suspend or terminate accounts that violate this section immediately and without prior notice.

16. Deliverability Controls & Warmup

Monty enforces per-mailbox daily send limits, per-domain daily send caps, bounce-rate thresholds, and progressive email warmup schedules. These controls are designed to protect your email domain reputation. You agree not to attempt to disable, override, or circumvent these limits. If a mailbox's bounce rate exceeds our threshold, campaigns sending from that mailbox are automatically paused pending your review — the mailbox itself stays connected. Monty AI is not liable for domain blacklisting or deliverability damage resulting from your configuration choices or pre-existing domain reputation issues.

17. Intellectual Property

The Service, including all underlying software, AI models, proprietary agent architecture, UI design, and documentation, is owned by HelloQuartz Ltd and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active subscription.

You retain ownership of all content you create or upload (voice profiles, writing samples, knowledge base documents, approved email copy). You grant us a limited licence to process that content solely to provide the Service to you. We do not use your proprietary content to train shared AI models without your explicit written consent.

18. Data Processing

Where the GDPR or UK GDPR applies, HelloQuartz Ltd acts as a data processor for lead/contact records and email content you store on the platform; you act as the data controller. A Data Processing Agreement (DPA) is available upon request at hello@montyai.co. Our processing activities, sub-processors, and data retention practices are detailed in the Privacy Policy.

19. Service Availability & Changes

We aim for high availability but do not guarantee uninterrupted or error-free Service. We may modify, suspend, or discontinue any feature with reasonable notice. We may update the platform (including AI models, credit costs, and integrations) from time to time; material changes will be communicated by email or in-app notice.

20. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR VIRUS-FREE. AI-GENERATED CONTENT IS NOT WARRANTED TO BE ACCURATE, COMPLETE, OR LEGALLY COMPLIANT.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELLOQUARTZ LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, DOMAIN REPUTATION, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY AI-GENERATED CONTENT, ANY EMAIL SENT VIA THE SERVICE, OR ANY THIRD-PARTY INTEGRATION. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) £100 GBP.

22. Indemnification

You agree to indemnify, defend, and hold harmless HelloQuartz Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) emails you send via the Service; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right including privacy, intellectual property, or anti-spam law; or (e) any claim by a recipient of an email sent through your account.

23. Cancellation, Non-Payment, Suspension & Deletion

Either party may end the subscription at any time. What happens next depends on how it ended, and the schedule below is the one we operate to.

23.1 If you cancel

You keep full access until the end of the billing period you have already paid for — campaigns keep running and mail keeps sending until that date. Cancelling does not cut access short. The only thing that stops immediately is the purchase of additional credits. You may resume before the period ends at no cost and lose nothing.

That is ordinary cancellation, and it is the default. If you are inside the 30-day window in Section 5.5 and would rather have the money back than the remainder of the period, say so when you cancel: the guarantee applies instead, and cancellation takes effect immediately.

23.2 If a payment fails

A failed charge does not suspend you. We retry, and you keep full access for 14 days from the failed charge while those retries run. We email you when the charge fails and at intervals during that window. If the retries are exhausted without payment, the workspace is suspended.

23.3 What suspension means

A suspended workspace is read-only, not closed. Nothing runs and nothing sends: campaigns pause, inbox polling stops, drafting and enrichment stop. You keep access to your pipeline, contacts and history so you can see what you are restoring. Paying restores everything exactly as it was.

23.4 Retention and deletion

We retain a suspended workspace's data for 90 days from the date of suspension. We email you twice inside that window — at day 60 and at day 83 — each time naming the deletion date and linking to a one-click export. Reactivating at any point before the deletion date restores everything.

After 90 days the workspace data is permanently deleted and cannot be recovered, including from backups. Billing records, the credit ledger and security audit logs are retained beyond that point where financial or legal obligations require it; Section 14 of the Privacy Policy sets out those windows.

23.5 Termination for cause

We may terminate immediately, without the grace and suspension steps above, if you breach these Terms, engage in prohibited use, reverse a payment, or if continuing to provide the Service creates legal or reputational risk. Termination for cause changes the timeline, not your rights: your data export and every other capability listed in 23.6 continues to work. Unused credits are forfeited and are non-refundable, unless we terminated without cause.

23.6 What never switches off

In every state above — including suspension and termination — the following remain available, because they are legal obligations rather than product features:

  • Signing in. You cannot reach the rest of this list without it
  • Your billing page. Including the ability to pay and restore the account
  • Exporting your data. Self-serve, in-product, no request to file and no waiting on us (UK GDPR Art. 20)
  • Contacting support, and these legal pages
  • Unsubscribe links in mail already delivered. These belong to the recipient, not to your subscription, and are never switched off for any reason (UK GDPR Art. 21; CAN-SPAM)

24. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are located in a jurisdiction that prohibits choice-of-law clauses, local mandatory law applies.

25. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or a prominent notice within the Service. Continued use after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service before the effective date.

26. Miscellaneous

  • Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and HelloQuartz Ltd.
  • Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
  • No waiver: Our failure to enforce any right is not a waiver of that right.
  • Assignment: You may not assign these Terms without our written consent. We may assign in connection with a merger or acquisition.
  • Force majeure: We are not liable for delays or failures caused by events outside our reasonable control.

27. Contact

Questions about these Terms? Contact us at:

HelloQuartz Ltd, trading as Monty
Registered in England and Wales, company number 16465861
Registered office: 1 The Granthams, Lincoln, LN2 3SP, United Kingdom
hello@montyai.co