Terms of Service

1. Acceptance of Terms

These Terms of Service (“Terms”) govern your access to and use of the Monty platform, website, and related services (collectively, the “Service”) provided by HelloQuartz Ltd, trading as Monty (“we”, “our”, or “us”). HelloQuartz Ltd is registered in England and Wales, company number 16465861. By creating an account, clicking “I agree”, or using the Service, you agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent that you have the authority to bind that organisation to these Terms, and “you” refers to that organisation.

2. Description of Service

Monty is an AI-powered sales development platform. The Service includes:

• AI-generated email drafts personalised to your brand voice and target audience
• Gmail and Microsoft Outlook/Exchange inbox integration for reading and sending emails
• Lead and contact management including AI enrichment and scoring
• Voice profile learning that adapts to your writing style over time
• Campaign creation, scheduling, and execution (manual or autonomous)
• Email deliverability tools including contact verification, send limits, and mailbox warmup
• CRM integrations including HubSpot, Pipedrive, and Salesforce
• A knowledge base for business context (company positioning, playbooks, FAQs)
• The Monty Copilot AI assistant
• A credit-based billing system with overage options
• Analytics, audit trails, and observability dashboards

3. Eligibility

You must be at least 18 years old and capable of entering a legally binding contract to use the Service. The Service is intended for business-to-business use only. Consumer use is not permitted.

4. Account Registration & Security

You must provide accurate and complete information when registering. You are responsible for:

• Maintaining the confidentiality of your login credentials and OAuth tokens
• All activity that occurs under your account, whether authorised or not
• Notifying us immediately at hello@montyai.co if you suspect unauthorised access
• Ensuring all users you add to your workspace accept these Terms

5. Subscription, Credits & Payment

6. Connected Email Accounts

By connecting a Gmail or Microsoft Outlook mailbox, you:

• Grant Monty OAuth access to read inbound emails, compose and send outbound emails, and retrieve bounce/delivery reports on your behalf
• Confirm you are authorised to grant such access to the mailbox you are connecting
• Acknowledge that Monty will send emails from your email address to recipients you or your campaigns target
• Accept responsibility for all emails sent through your connected mailbox via the Service

Our use of data obtained through Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements. You may revoke access at any time through your email provider's account settings or the Monty mailbox dashboard.

7. Email Compliance (Critical)

You are solely and entirely responsible for ensuring all outreach emails generated and sent through the Service comply with all applicable laws in your jurisdiction and the jurisdictions of your recipients. This includes but is not limited to:

• CAN-SPAM Act (USA): Must include physical postal address, clear opt-out mechanism, and accurate headers
• CASL (Canada): Requires express or implied consent before sending commercial electronic messages
• GDPR (EU/EEA): Requires a valid lawful basis for processing recipient data; legitimate interest assessments may be required
• PECR (UK): Rules on unsolicited marketing communications
• Any other anti-spam, marketing, or data protection law applicable to your industry or geography

You must:

• Have a legitimate basis for contacting each recipient
• Honour all opt-out and unsubscribe requests promptly (typically within 10 business days under CAN-SPAM)
• Not use purchased, harvested, or rented email lists that recipients have not opted into
• Include required disclosures (sender identity, postal address, unsubscribe link) in your email templates
• Not misrepresent your identity or the purpose of your outreach

Monty AI provides tools to help you operate responsibly (email validation, send limits, bounce monitoring, human review workflows) but is not liable for any legal consequences arising from your email-sending activity. Violation of email laws may also constitute a violation of these Terms and grounds for immediate account termination.

8. Email Tracking Disclosure

Emails sent via Monty contain open-tracking pixels (invisible 1×1 images) and click-tracking URL redirects. These mechanisms collect the recipient's IP address, device user-agent, and event timestamps. By using the email-sending features, you confirm that:

• You have assessed and accept legal responsibility for using tracking in emails sent to your recipients
• You will include appropriate disclosures in your emails where required by law (e.g., under GDPR or PECR)
• You will not use tracking data to discriminate against, harass, or harm any individual

9. AI-Generated Content

Email drafts, lead summaries, subject lines, replies, and other content produced by Monty's AI are generated automatically and may not always be accurate, appropriate, complete, or legally compliant. You acknowledge that:

• You are solely responsible for reviewing and approving all AI-generated content before it is sent
• AI-generated content does not constitute legal, financial, tax, medical, or professional advice
• Monty AI is not liable for the content, accuracy, or legal compliance of emails sent from your account
• We strongly recommend keeping the human-in-the-loop (“Assisted Mode”) approval workflow active, especially during initial usage
• You own the final approved content you send; Monty AI makes no copyright claims over AI-generated output

10. Autonomous Mode & Scheduled Execution

Monty can operate in an autonomous mode where campaigns execute and emails are sent without per-message human approval. By enabling Autonomous Mode, you:

• Explicitly consent to the Service sending emails on your behalf without real-time review
• Accept full responsibility for all emails sent in autonomous mode
• Acknowledge that autonomous send limits, warmup schedules, and bounce-rate guards are active but cannot guarantee zero errors
• Understand that credits will be deducted automatically for each autonomous action

You may switch between Autonomous and Assisted mode at any time from your dashboard. A global kill switch is available to immediately halt all outbound activity.

11. Lead Enrichment & Third-Party Data

When you trigger lead enrichment, Monty sends identifying information (name, email, or LinkedIn URL) to third-party data providers and receives professional profile data in return. You confirm that:

• You have a lawful basis for processing enrichment data about the individuals you look up
• You will use enrichment data only for legitimate B2B outreach and not for any unlawful purpose
• You accept those providers' terms of service and data accuracy disclaimers (enrichment data is not guaranteed to be current or complete)

Current enrichment and verification providers are listed in the Privacy Policy. You consent to these data transfers by using the enrichment features.

12. Voice Profile & Learning

When you create a voice profile or edit AI-generated drafts, Monty stores your writing corrections and uses them to improve future AI output for your account. You grant us a non-exclusive licence to use your corrections and writing samples solely for the purpose of training your personalised voice model within the Service. This data is not shared with other clients or used to train shared AI models. You may request deletion of your voice profile and correction history at any time.

13. Knowledge Base

You may upload documents to the Monty knowledge base. You warrant that you own or have the right to use all content you upload, and that it does not infringe any third-party intellectual property rights. We process uploaded documents solely to provide retrieval-augmented generation (RAG) functionality for your account. You retain ownership of all content you upload.

14. CRM Integrations

CRM integrations (HubSpot, Pipedrive, Salesforce) enable bidirectional data sync between Monty and your CRM. You are responsible for ensuring this data exchange complies with your data processing agreements and privacy obligations to the contacts stored in your CRM. Monty operates as a data processor for CRM-sourced data; you remain the data controller.

15. Acceptable Use

You agree not to use the Service to:

• Send spam, bulk unsolicited messages, or communications that violate any applicable law
• Harass, threaten, defame, or harm any individual or organisation
• Impersonate any person, business, or entity
• Scrape, reverse-engineer, disassemble, or decompile any part of the Service
• Upload malware, viruses, or any malicious or harmful code
• Circumvent rate limits, credit controls, usage caps, or security measures
• Use the Service in any manner that could damage our systems, infrastructure, or reputation
• Resell, sublicense, or white-label the Service without written permission
• Use the Service for any unlawful purpose or to facilitate unlawful activity
• Automate account creation, credential stuffing, or any form of platform abuse

We reserve the right to suspend or terminate accounts that violate this section immediately and without prior notice.

16. Deliverability Controls & Warmup

Monty enforces per-mailbox daily send limits, per-domain daily send caps, bounce-rate thresholds, and progressive email warmup schedules. These controls are designed to protect your email domain reputation. You agree not to attempt to disable, override, or circumvent these limits. If your bounce rate exceeds our threshold, your mailbox will be automatically paused pending your review. Monty AI is not liable for domain blacklisting or deliverability damage resulting from your configuration choices or pre-existing domain reputation issues.

17. Intellectual Property

The Service, including all underlying software, AI models, proprietary agent architecture, UI design, and documentation, is owned by HelloQuartz Ltd and protected by applicable intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service during your active subscription.

You retain ownership of all content you create or upload (voice profiles, writing samples, knowledge base documents, approved email copy). You grant us a limited licence to process that content solely to provide the Service to you. We do not use your proprietary content to train shared AI models without your explicit written consent.

18. Data Processing

Where the GDPR or UK GDPR applies, HelloQuartz Ltd acts as a data processor for lead/contact records and email content you store on the platform; you act as the data controller. A Data Processing Agreement (DPA) is available upon request at hello@montyai.co. Our processing activities, sub-processors, and data retention practices are detailed in the Privacy Policy.

19. Service Availability & Changes

We aim for high availability but do not guarantee uninterrupted or error-free Service. We may modify, suspend, or discontinue any feature with reasonable notice. We may update the platform (including AI models, credit costs, and integrations) from time to time; material changes will be communicated by email or in-app notice.

20. Disclaimer of Warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, ACCURATE, OR VIRUS-FREE. AI-GENERATED CONTENT IS NOT WARRANTED TO BE ACCURATE, COMPLETE, OR LEGALLY COMPLIANT.

21. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, HELLOQUARTZ LTD SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING LOSS OF PROFITS, REVENUE, DATA, GOODWILL, DOMAIN REPUTATION, OR BUSINESS OPPORTUNITIES, ARISING FROM OR RELATED TO YOUR USE OF OR INABILITY TO USE THE SERVICE, ANY AI-GENERATED CONTENT, ANY EMAIL SENT VIA THE SERVICE, OR ANY THIRD-PARTY INTEGRATION. OUR TOTAL CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING UNDER THESE TERMS SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) £100 GBP.

22. Indemnification

You agree to indemnify, defend, and hold harmless HelloQuartz Ltd and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, fines, penalties, and expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) emails you send via the Service; (c) your violation of these Terms or any applicable law; (d) your violation of any third-party right including privacy, intellectual property, or anti-spam law; or (e) any claim by a recipient of an email sent through your account.

23. Cancellation, Non-Payment, Suspension & Deletion

Either party may end the subscription at any time. What happens next depends on how it ended, and the schedule below is the one we operate to.

24. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales. If you are located in a jurisdiction that prohibits choice-of-law clauses, local mandatory law applies.

25. Changes to Terms

We may update these Terms from time to time. We will provide at least 14 days' notice of material changes via email or a prominent notice within the Service. Continued use after the effective date of changes constitutes your acceptance of the revised Terms. If you do not agree to the changes, you must stop using the Service before the effective date.

26. Miscellaneous

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and HelloQuartz Ltd.
• Severability: If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver: Our failure to enforce any right is not a waiver of that right.
• Assignment: You may not assign these Terms without our written consent. We may assign in connection with a merger or acquisition.
• Force majeure: We are not liable for delays or failures caused by events outside our reasonable control.

27. Contact

Questions about these Terms? Contact us at: