My inbox isn't syncing — what should I check?

Work through these in order:

1. 1Open Settings → Integrations. If the mailbox shows “Sign-in expired”, the OAuth token expired or was revoked — password changes and admin policy changes both revoke tokens. Reconnect and polling resumes within a couple of minutes. Mail that arrived while the connection was down isn't back-filled automatically, so tell us if you need it and we'll pull it in.
2. 2If it shows connected but drafts aren't appearing, check whether the emails you're expecting actually match your lead criteria — Monty only drafts for messages it identifies as lead conversations.
3. 3Still stuck? Email hello@montyai.co with your workspace name and one example email's subject and time, and we'll trace where it stopped.