What if Monty doesn't work for us?

If it isn't working for you, cancel within 30 days of your first payment and we'll refund that payment in full, however much of it you used. Credit top-ups aren't included. We'll ask what went wrong — you don't have to answer, and it doesn't change the refund.

1. 1Cancel inside the 30-day window. Billing shows exactly when it closes, to the minute, so you never have to work it out yourself.
2. 2Open Billing → Cancel, or email hello@montyai.co and we'll do it for you. There's no retention flow and nobody will try to talk you out of it.
3. 3The refund goes back to the card that paid, through Stripe. Your bank decides how long it takes to land — usually a few working days.

The window starts when your first payment settles, not at signup, and it doesn't restart when you renew. It covers that first subscription payment only — credit top-ups bought separately aren't included.